Service Delivery Lead [ SAP HR / HCM (ECC) ]

• Manage service delivery and operations for an SAP HR/HCM (ECC) AMS/AO project, ensuring stable system performance and service quality.
• Act as the primary point of contact for service management, including SLA adherence, incident management, and continuous service improvement.
• Coordinate with internal teams and stakeholders to ensure effective delivery of Application Management Services.
• Bring strong hands‑on experience in SAP HR/HCM (ECC), with preference for candidates from AMS or AO/AMS project environments.
• Demonstrate solid understanding of service management processes in managed services engagements.
• Additional SAP HR‑related skills or functional experience will be an advantage.

Mandatory

• Able to clear local national security clearance upon passing all interviews
• Good track record in SAP HR/HCM (ECC)
• Good track record in Service Delivery / Management for AO/AMS Projects