Service Delivery Lead (WFH)

Service Delivery Lead (WFH) at TASQ

Looking for a Service Delivery Hub Lead to work on a remote setup.

Responsibilities:

• Act as the representative and face of the Service Delivery Hub, advocating for the hub's interests and liaising with both internal and client stakeholders to ensure effective communication and collaboration.
• Share ongoing updates, challenges, and requirements to and from relevant stakeholders.
• Act as the SPOC for hub-related questions and collaborate with other Hub Leads or Stakeholders.
• Monitor and manage day-to-day hub Key Performance Indicators (KPIs) such as: Service Level Agreements (SLAs), Quality, CSAT/NSAT, and others.
• Ensure strict adherence to processes and quality standards within the hub.
• Foster a positive and collaborative work environment, promoting teamwork and knowledge-sharing among team members.
• Provide effective leadership, guidance, and suppor...