Service Delivery Manager (AMK)

Key Responsibilities

Service Delivery Oversight

• Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.
• Monitor service performance and proactively address any deviations from agreed standards.

Team Leadership

• Lead and mentor a team of IT support professionals, fostering a culture of excellence and continuous improvement.
• Conduct regular performance reviews, provide coaching, and develop team members to achieve their full potential.

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded.
• Address and resolve client concerns promptly, maintaining high levels of satisfaction.

Incident and Request Management

• Oversee the resolution of desktop and end-user support incidents, ensuring...