Service Delivery Manager at Calgary Airport

Join PASS as a full-time Service Delivery Manager at Calgary Airport, leading screening operations. Build positive team culture while ensuring compliance and enhancing customer relations.
In this 6-month term role, you will oversee screening operations and mentor a team of Screening Officers. Your responsibilities include managing compliance with Standard Operating Procedures, achieving daily KPIs, and maintaining strong relationships with aviation security stakeholders
Key Responsibilities:
• Oversee screening operations at airport checkpoints
• Lead and mentor a team of Screening Officers
• Achieve KPIs and ensure compliance with SOPs
• Compile comprehensive security incident reports
• Perform administrative tasks aligning with operations
Requirements:
• Bachelor’s degree or 2 years post-secondary education plus management experience
• Minimum 3 years in a protective service leadership role
• Strong communication and leadership skills
• Proficiency...