Service Delivery Manager

About the role

As a SIAM Lead, you will make an impact by driving seamless service integration and operational excellence across multiple internal teams and external service providers. You will be a valued member of the IT Infrastructure / Service Delivery team and work collaboratively with delivery leaders, vendors, and key business stakeholders to ensure effective service orchestration and governance.

In this role, you will:

• Oversee day-to-day SIAM operations, ensuring effective coordination across multiple service providers
• Lead service integration and ensure all service components function cohesively end-to-end
• Manage major incidents, escalations, and cross-supplier collaboration to ensure timely resolution
• Drive governance, compliance adherence, and performance monitoring across suppliers
• Enable continuous service improvement and operational maturity within the SIAM model