Service Delivery Manager (Brand Protection)

We are looking for a strategic and process-driven Service Delivery Manager with a technical mindset to lead the post-sales service lifecycle. 

This is a high-impact role where you will act as the bridge between our complex SaaS product and client success.

A core part of your mission will be overseeing the Onboarding lifecycle and establishing a Services QA framework. You will work in lockstep with Customer Success Managers (CSMs) to ensure that every implementation is technically sound, high-quality, and delivered with a consultant-level mindset.

Key Responsibilities

• CSM & Client Partnership: Collaborate closely with Customer Success Managers to align client expectations with technical delivery. You will lead the governance
• Onboarding Excellence: overhaul the onboarding framework to ensure a smooth transition for new clients, reducing time-to-value and ensuring t...