Service Delivery Manager - Canada

Company Details

The Service Delivery Manager (SDM) is the single point of accountability and customer success leader for all services delivered by Global Services into a designated customer program(s). The role is responsible for ensuring that services delivered by Global Services consistently achieve customer outcomes, contractual commitments, and long-term value realization.

Business Unit

Cubic Transportation Systems

Job Overview

As the primary operational and success partner to the customer, the SDM orchestrates service delivery across Customer Contact Centers, Technology & Service Operations, Financial Services, and the Field Services Center of Excellence to deliver a cohesive, outcome-driven service experience. The role balances operational excellence with proactive customer engagement, ensuring SLA performance compliance, financial health discipline, operational stability, and continuous improvement, while serving as the primary...