Service Delivery Manager

The Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services. This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement. The manager will coach and develop high‑performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments.

Job Profile

Key Responsibilities

• Lead, coach, and motivate remote teams, ensuring effective training, support, and performance evaluations.
• Manage staffing levels aligned with business needs.
• Establish clear goals and standards, monitor progress, and address development needs.
• Design and implement recognition programs to drive engagement.
• Maintain team engagement through consistent activities and HR collaboration.
• Manage operation...