Service Delivery Manager

TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment. We are looking to recruit a Service Delivery Manager on a permanent basis in Doncaster.

Job Description

We’re looking for an experienced Service Delivery Manager to take ownership of live services following go-live and play a key role in strengthening and improving our service function.

This role is responsible for service performance, customer relationships, and the leadership of our 1st and 2nd line support teams. You’ll work closely with customers, Business Analysts, Project Managers, and internal stakeholders to ensure services are stable, well-managed, and continuously improving.

This is a hands‑on leadership role. You’ll need to stay close to operational delivery while also driving improvements in service standards, processes, reporting, and overall customer experience.

The role also requires flexibility, including acting a...