Service Delivery Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

Job Description

We’re looking for an experienced IT Service Delivery Manager to join our Group Finance team. This is a fantastic opportunity to play a key role in ensuring our business receives high-quality IT services that meet customer needs and drive satisfaction. You’ll be the face of IT for our Group Functions, building strong relationships and delivering exceptional service across all levels.

What you’ll be doing:

• Building trusted relationships with key business stakeholders and hosting regular service reviews
• Managing supplier performance and ensuring contractual SLAs are met
• Maintaining service schedules and monitoring KPIs to drive continual im...