Service Delivery Manager, Enterprise SaaS

Overview

About SymphonyAI Financial Services SymphonyAI Financial Services delivers advanced AI-driven compliance and fraud solutions that empower financial institutions to detect risk, enhance efficiency, and ensure regulatory compliance. As we continue expanding our SaaS offerings across Azure and AWS—including next-generation platforms like

DataHub ,

InvestigationHub , and

Sensa —we are looking for a highly capable

Service Delivery Manager (SDM)

to ensure customers realize the full value of our solutions through world-class service delivery and proactive engagement.

Role Overview The Service Delivery Manager serves as the

primary operational and strategic contact

for assigned SaaS customers, accountable for service quality, performance, and satisfaction. You will lead governance routines, oversee incidents and changes, coordinate cross-functional teams, and ensure SymphonyAI delivers secure, compliant, ...