Service Delivery Manager

Job Description:
Role Overview
We are looking for a hands-on and adaptable Service Delivery Manager to ensure the smooth, secure, and reliable operation of our IT services. In this role, you will be responsible for the end-to-end delivery of IT services, balancing day-to-day operational support with continuous improvement and strategic initiatives.
You will work closely with global IT teams and business stakeholders, particularly counterparts in the USA—to ensure consistent service levels, effective communication, and alignment with business needs. This role requires a proactive mindset, strong ownership, and flexibility to operate in a dynamic, fast-changing environment.
Key Responsibilities
IT Service Delivery & Operations
· Own and manage the delivery of IT services to ensure stability, availability, and performance.
· Hands-on implementation, maintenance, and lifecycle management of hardware and software for:
o End-user devices
o Servers
o Network in...