Service Delivery Manager - Experienced (REF5258B)

The squad “Global Vendor Services (GVS)” has the following responsibilities:

• Ensuring international production capability for CPE services and international access

• Supporting product development through international expertise

• Developing concepts for license management and the implementation of international service-enabling functions

• Managing suppliers through effective vendor management

• Conducting technical contract negotiations with providers

• Ensuring the international end-to-end logistics and service chain, including performance management of hardware and CPE field service providers

Responsibilities

• Conduct requirement analyses taking into account specific business requirements and implications
• Develop business and process models within the scope of responsibility and align them with relevant stakeholders
• Contribute to the integration and implementation...