Service Delivery Manager for Workday

Lead the operational success of Workday as a Service Delivery Manager at CFMWS, a vital organization supporting Canadian Armed Forces. This hybrid role requires strong leadership and expertise in digital service delivery.

Reporting to the National Manager, Business Applications Services, you will act as the System Owner for Workday. With 7 years in a related field and at least 3 years in people leadership, your focus will be on ensuring reliability, security, and continuous improvement post go-live. Additionally, your skills in business relationship management and contract administration will be essential for achieving service excellence.

Key Responsibilities:
• Oversee operational service delivery for Workday
• Ensure system reliability and security post-production
• Lead the Digital Capability Team in enhancement initiatives
• Manage enterprise digital solutions lifecycle including incident, problem, and change management
• Buil...