Service Delivery Manager (gn)

About Hansen
Hansen Technologies is a global provider of software and services for the energy, utilities, and communications industries. We enable customers in over 80 countries to deliver critical services through reliable SaaS platforms, combining deep domain expertise with long-term partnership thinking. Our culture is built on collaboration, accountability, and continuous improvement, empowering teams to deliver real impact at scale.

Role Purpose
Based onsite in Dublin and working within a global delivery organization, this senior role is accountable for the delivery of SaaS Run Services and associated projects for a Tier 1 utilities customer. You act as Hansen’s senior onsite representative, ensuring strong service performance, delivery execution, and customer outcomes while driving the expansion of Hansen’s footprint within the account. You operate at the intersection of customer leadership, delivery oversight, and commercial alignment, working clos...