Service Delivery Manager

This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit.

The role will coach, mentor and provide leadership to Functional Assessors and Site Coordinators' within a designated team/location, developing and implementing plans to drive improved performance and share best practice. The role will have line management responsibilities.

Responsibilities:

* Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites.
* Coach, ment...