Service Delivery Manager - IBM - DB2 / EAI

Job Title: Service Delivery Manager - IBM - DB2 / EAI

Location: On-site in Toronto, London (ON), or Winnipeg (MB)

Federal Government Clearance Level Required: None

Vacancy Type: New Position

About Us Maplesoft Group is currently seeking an on‑site Service Delivery Manager - IBM - DB2 / EAI for our client. This role is on‑site full‑time in any of the following cities: Toronto, London (ON) or Winnipeg (MB).

This role requires onsite presence 5 days/week due to operational and stakeholder engagement requirements.

Position Summary The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape.

The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business‑critical enterprise systems, while acting as the primary interface between delivery teams and clie...