Service Delivery Manager - IBM - DB2 / EAI

Job Title: Service Delivery Manager - IBM - DB2 / EAI

Location: On-site in Toronto, London (ON), or Winnipeg (MB)

Federal Government Clearance Level Required: None

Vacancy Type: New Position

About Us

Maplesoft Group is currently seeking an on‑site Service Delivery Manager - IBM - DB2 / EAI for our client. This role is on‑site full‑time in any of the following cities: Toronto, London (ON) or Winnipeg (MB).

This role requires onsite presence 5 days/week due to operational and stakeholder engagement requirements.

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape.

The role owns SLA performance, governance, financial management, risk mitigation, and continuous improvement for business‑critical enterprise systems, while acting as the primary interface betw...