Service Delivery Manager

At Altron Digital Business, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.
Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.
We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.
We are looking for an Service Delivery Manager who will manage the end-to-end customer lifecycle, focused on ensuring the seamless, high-quality delivery of services to Altron Digital Business (ADB) customers and stakeholders, acting as a primary point of contact and building strong relationships to understand and meet the customer SLA's and ADB needs.
This role involves managing multiple highly demanding customer segments, service operations, leading service delivery teams, resolving complex technical and non-technical issues, and contributing to service tr...