Service Delivery Manager

PURPOSE:

The Service Delivery Manager is part of the Fujifilm Business Innovation Business Solution Global Service Delivery Operations (BS GSDO) workforce.

It is a client facing role that owns and overseas delivery of Managed Services for clients all over the world.  Depending on client requirements, there may be a need to be onboarded and / or be onsite at client locations. Remote work and travel are expected.

Managed Services include Managed Print Services, Print & Mail rooms and Business Processing Outsourcing services (eg. Scanning/Ingestion services, Accounts Payable & Accounts Receivable workflows etc.) provided by Fujifilm, its Affiliated Channel Partners (ACP) and vendors/sub-contractors.

This role entails managing multiple geo-based service delivery teams ensuring P&L management, high levels of client satisfaction, optimizing service operations while driving continuous improvement initiatives. The ideal candidate will possess strong leadership, p...