Service Delivery Manager

Required Skills & Qualifications:

• Education:
  Bachelor's degree in IT, Computer Science, or related field.

Experience:

• Minimum 10+ years in IT Infrastructure roles, with at least 5 years in service delivery management.
• Proven experience in managing global teams and large-scale infrastructure environments.

Technical Skills:

• Strong understanding of infrastructure technologies (Servers, Storage, Networking, Cloud, Virtualization).
• Familiarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL).

Business Skills:

• Financial management and budgeting experience.
• Resource and contract management expertise.

Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• Leadership and team management capabilities.

Preferred Skills:

• ITIL v4 C...