Service Delivery Manager

We are seeking a
Service Delivery Manager
to lead and oversee a
system and solution maintenance project
. The role is focused on managing 24/7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a
Java Spring Boot technology stack
.

Key Responsibilities

• Manage and oversee the
  system and solution maintenance project
  , ensuring timely and high-quality service delivery.
• Provide
  technical solutioning support
  within
  Java Spring Boot environments
  .
• Ensure
  24/7 maintenance operations
  are properly managed (no need for personal 24/7 standby).
• Evaluate, prioritize, and manage
  L2 and L3 support tickets
  , ensuring proper resolution or escalation.
• Monitor and enforce
  SLA adherence, compliance standards, and deliverables
  .
• Act as a liaison between support teams, enha...