Service Delivery Manager (MSP) – Join a Growing IT + Cybersecurity Team!

Teck Shield is a growing managed IT and cybersecurity services provider based in Port St John, Florida, serving small and mid-sized businesses across Brevard County. We specialize in compliance-sensitive verticals including medical, legal, Manufacturing, and construction firms, and we are scaling fast. We need a technical leader to grow with us.

We are looking for a player-coach: a hands-on Service Delivery Manager who can run our service desk, mentor and develop our technicians, and own the quality of every client interaction. You will still work escalations. You will still touch tickets. But your primary job is to build a service team that runs without the owner in the middle of it.

This is a high-visibility role reporting directly to the President, with a clear growth path to Director of Service Delivery as the company scales.

• Manage day-to-day service desk operations: ticket triage, ...