Service Delivery Manager, Network WAN

Purpose of the position:

The Service Delivery Manager(SDM) is accountable for the delivery of a service and acts as the key customer contact for all service related queries and issues. The SDM need a detailed understanding of the end to end service and all the components that make up the service. The SDM interacts with appropriate process & data owners; serve as the escalation point; understand and develop the capabilities to deliver the service, make improvements to the service and ensure the ongoing service delivery meets the agreed requirements of their customers.

The SDM is the contact, to our outsourcing provider for infrastructure, on network related topic.

Due to the significant number of users based in the other timezones , it is essential that we provide adequate support and availability during other  time zones. As a result, candidates should be prepared to work late or early hours at least a couple of times per week to ensure effective collaborat...