Job Description
The Service Delivery Manager (SDM) is accountable for the delivery of a service and acts as the key customer contact for all service-related queries and issues. The SDM needs a detailed understanding of the end-to-end service and all its components. The SDM interacts with process & data owners, serves as the escalation point, understands and develops capabilities to deliver and improve the service, and ensures ongoing service delivery meets customer requirements.
The SDM is the contact for our outsourcing provider regarding network-related topics.
Due to the significant number of users in different time zones, support and availability during other hours are essential. Candidates should be prepared to work early or late hours a few times per week to support stakeholders across regions. Flexibility is a key requirement for this role to ensure seamless communication and service delivery.
This is a global position and an individual contributor role.
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