Job Description
Job Summary:
Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.
Core Competencies:
- Service Excellence – Delivering measurable outcomes through disciplined service operations.
- Leadership – Leading cross-functional teams in dynamic, high-availability environments.
- Customer Focus – Translating client requirements into actionable delivery plans.
- Communication – Strong verbal and written communication with stake...
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