Service Delivery Manager

As a Regional Service Manager, you will oversee the customer and workplace services across multiple sites, ensuring the efficient delivery of end-user computing support and other IT services. You will manage an onsite team, drive service quality, maintain business continuity, and ensure a high level of customer satisfaction (CSAT). This role requires strong leadership, communication, and problem-solving skills to align IT services with business needs. 1. ..Service Management:.. - Oversee day-to-day operations of customer and workplace services across the region. - Manage the delivery of end-user computing services, ensuring timely resolution of issues and service requests. - Monitor service performance, analyze metrics, and implement improvements to enhance service quality and user experience. - Ensure adherence to ITIL standards and other best practices in service management.
2. ..Team Leadership:.. - Lead and mentor the onsite support team, providing guidance, performance manageme...