Service Delivery Manager

Job Responsibilities:

1. Perform service design, strategy, transition, service operation, and continuous service improvement
2. Oversee and provide guidance on service delivery process from start to finish per service contract
3. Successfully manage service delivery SLA achievement, and high level of customer satisfaction
4. Monitor overall performance of services and timelines to deliver i.e. ensure Service Quality
5. Good communication around issues and opportunities; get things done, make things happen.
6. Building, maintaining and analysing service reports/records to address any possible issues before it occurs.
7. Prepare service reports(weekly, monthly) to key internal personal and clients and raise any potential issues
8. Conduct Operational meetings, and QBR with Customer on Service Delivery
9. Removing obstacles to customer satisfaction and/or financial performance.
10. Communicating across orga...