Service Delivery Manager

We are seeking an experienced Service Delivery Manager (SDM) to oversee end-to-end managed services delivery across multiple client environments. This role is responsible for ensuring service excellence, SLA performance, customer satisfaction, and operational governance.

Key Responsibilities

Service Delivery & Operations

· Manage end-to-end service delivery across multiple customer accounts

· Act as the primary operational point of contact for clients

· Ensure SLA/KPI achievement and contractual compliance

· Oversee performance across Service Desk, Infrastructure, Cloud, Network, Security, and EUC

· Coordinate cross-functional teams, vendors, and stakeholders

· Manage escalations, risks, and service priorities

Customer & Governance Management

· Build strong relationships with customer stakeholders

· Lead governance meetings, service reviews, and QBRs

· Present service performance, risks, an...