Service Delivery Manager

Overview

Job Title: Service Delivery Manager

The Service Delivery Manager is responsible for ensuring the efficient and effective delivery of personalized IT support services. This includes managing a team of IT professionals to deliver exceptional desktop and end-user support, driving operational excellence, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have at least 5 years of experience in IT service delivery, with a focus on desktop support and end-user services.

Responsibilities

• Service Delivery Oversight — Manage and oversee the delivery of desktop IT concierge services to ensure alignment with client expectations and SLAs.
• Service Delivery Oversight — Monitor service performance and proactively address any deviations from agreed standards.
• Team Leadership — Lead and mentor a team of IT support professionals, fostering a culture of excellence and continuous improvement.