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Service Delivery Manager

NEC Asia Pacific Pte. Ltd.
Regular/Permanent Singapore, Singapore Operations Specialties Managers
Posted:
June 10, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Job Summary

We are looking for a Service Delivery Manager to lead and manage Business-As-Usual (BAU) operations for mission-critical biometric systems. The role focuses on ensuring stable system operations, effective incident management, customer communication, service reporting, and continuous operational improvement.


The candidate will work closely with customers, internal engineering teams, vendors, and support teams to ensure service availability, timely issue resolution, and high customer satisfaction.

Key Responsibilities


Service Operations & Delivery

  • Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.

  • Ensure system availability, operational stability, and compliance with SLA/KPI requirements.

  • Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.

  • Lead operational reviews and service governan...

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    Job Overview

    Job Type: Regular/Permanent
    Location: Singapore, Singapore
    Posted: June 10, 2026
    Deadline: July 20, 2026