Service Delivery Manager - Tata Consultancy Services (Mississauga)

TCS is an equal chance employer, embracing diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation.

Must Have Skills

• Experience in application support on Microsoft tech stacks such as Windows, .NET with a strong understanding of IT systems and infrastructure
• Experience in the banking industry
• Deep understanding of service management principles, frameworks (e.g., ITIL), and best practices to ensure efficient and effective delivery of services, including incident, problem, change, and service level management
• Strong interpersonal and communication skills to build and maintain relationships with clients, understand requirements, manage expectations, and ensure client satisfaction throughout the service delivery process
• Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables
• Adept at analyzing complex situations, ...