Service Delivery Manager (Telecoms)

Our client in the Telecommunications Industry is looking for a Service Delivery Manager.

Position Overview

The SDM will be responsible for ensuring that all SLAs are met for our service and support contracts. The SDM must maintain communication with clients and prepare and present service reports.

Key responsibilities include timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships.

Key Responsibilities

• Management of service delivery cycle
• Management of service assurance cycle
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long‑term relationships with customers, driving loyalty and proactively seeking ways to increase efficiency or save costs
• Relev...