Service Delivery Manager

Are you ready to lead and innovate in the world of Managed Services? At Plat4mation, we are seeking a dynamic Service Delivery Manager to act as the key liaison for our valued Dutch-speaking customers. You will drive excellence in service delivery, enhance customer satisfaction, and lead a team dedicated to continuous improvement.

You bring a strong operational background, a passion for client engagement, and the ability to manage local customers while coordinating near-shore and offshore delivery teams within a Managed Services model.

What Will You Do?

• Act as the primary point of contact for Dutch-speaking clients, ensuring outstanding customer experience.
• Manage all service delivery and P&L requirements and procedures for your assigned customers.
• Ensure high customer satisfaction through proactive and effective service delivery.
• Establish, monitor, and maintain cu...