Service Delivery Manager – Weekend & Seasonal Trading

About The Role and Person

Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands‑on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front‑line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.

You will lead the end‑to‑end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role, you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real‑time decisions that improve performance across the day.

Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weeken...