Service Delivery Manager

Description We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.

Responsibilities:
• Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.
• Oversee remote desktop support operations to resolve technical issues quickly and effectively.
• Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.
• Administer and maintain Azure Active Directory, ensuring secure and efficient user management.
• Implement and monitor ITIL processes to improve service delivery and operational excellence.
• Lead the deployment and management of Intune for device and applicatio...