Service Delivery Specialist

As a Service Centre Operations at ASUSTek Computer Malaysia Sdn Bhd, you will be responsible for overseeing the day-to-day operations of the company's authorized service partner in Malaysia. This is a full-time position that plays a crucial role in ensuring efficient and effective customer support for ASUSTek's products and services.

What you’ll be doing

• Manage ASUS business post-sales support infrastructure to ensure the delivery of service through ASUS service partners.
• Manage the service performance to customers, ensure that service levels are achieved in the line with contract / SLA, and deliver outstanding customer service across the location.
• Execute ad-hoc strategic initiatives as and when required by management.
• Periodic review of existing systems and processes to ensure it is in good order as well as to implement improvement.
• Managing the resources and ensure service coverage is provided according to the agreed res...