Service Delivery Support Engineer (L1) (m/w/d)

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Support Engineer (L1) ensure that IT infrastructure and systems remain operational through identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

What you'll be doing

Ihre Aufgaben: 

Level 1 Support mit den Aufgabenschwerpunkten Network und Security

Überwachung des Monitoringtools und Ticketeröffnung bei Bedarf

Durchführung von dokumentierten Changes

Dokumentation und Reporting

Weiterentwicklung/ Optimierung der Gesamtlösung in en...