Service Design Architect

The Service Design Architect is responsible for planning, designing, building, operating, and continually improving the IT Service Management Service Design capability for a Multi-Vendor Environment (MVE). The role ensures that new or changed ICT services are fit for purpose, fit for use, supportable, measurable, and fully operable across all providers. The Service Design Architect leads the development of end-to-end service design artefacts, orchestrates cross-provider design activities, and ensures design compliance with Department strategies, governance frameworks, and operational standards.

Key Responsibilities

• Provide subject matter expertise to support the Department in developing Service Design strategies, policies, and design standards.

• Operate the end-to-end Service Design service in accordance with approved processes, standards and governance arrangements.

• Design and submit Service Design artefac...