Service Design Lead

Company Description

Converge ICT Solutions, Inc. is the fastest-growing broadband service and technology provider in the Philippines. We operate the first end-to-end pure fiber internet network in the country, delivering fast, reliable, and tailor-fit connectivity across all major islands. With over 710,000 kilometers of fiber optic assets nationwide, we manage one of the most extensive fiber networks in the Philippines. Beyond connectivity, we provide enterprise-grade security solutions, data center facilities, and managed services to meet the needs of modern enterprise organizations.

Role Overview

The Service Design Lead is responsible for optimizing the customer interaction journey to enhance customer experience and improve operational efficiency. This role focuses on designing efficient workflows for products and services, leveraging technology, and collaborating across departments to meet delivery requirements within operational constraints. The position pl...