Service Design Manager at Maple

Shape virtual care services as a Service Design Manager with Maple, focusing on innovative solutions in a hybrid model. You'll drive operational excellence, ensuring seamless service delivery across platforms.
In this individual contributor role within Clinical and Customer Support Operations (CCSO), you will design and implement scalable workflows. Your work bridges clinical operations and technology, translating service strategies into actionable plans. This position suits someone with a strong background in healthtech and operational improvement.
Key Responsibilities:
• Translate service models into practitioner-facing workflows
• Support new service and feature rollouts effectively
• Drive alignment among cross-functional teams
• Conduct regular audits to enhance service efficiency
• Monitor satisfaction and performance metrics for key improvements
Requirements:
• Minimum three years in healthtech or operations
• Proven experience in executing cross-fu...