Service Design Senior Specialist

Job Description

The Service Design Senior Specialist is responsible for the development and implementation of human-centered service experiences. This role integrates Design Thinking principles to solve customer problems, enhance experiences, and design new, customer-centered products and services. The Service Designer adeptly analyzes and synthesizes data from various sources, generating key insights and delivering impactful results, all while adhering to our assets governance.

The candidate excels in the implementation of customer research and design methodologies, working alongside cross-functional teams, interacting with different stakeholders in a project setting, and leading the holistic connection of all components defining the experience ecosystem. The Service Designer generates service solutions based on customer co-creation and insights, and utilizes assets like Customer Journeys, Customer Personas, and Service Blueprints to create customer-centered so...