Service Design & UX Research Specialist (Public Sector)

1-year contract, renewable Government project Hybrid work arrangement About the Role We are looking for a passionate Service Design & User Research Specialist to drive structured user engagement and uncover critical operational insights. You will lead qualitative research initiatives and service design workshops to identify pain points, behavioural patterns, and unmet needs across our internal and external stakeholder ecosystem. Key Responsibilities Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering Frame the user architecture of a new product emerging from the transformation of several existing products Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities Plan and facilitate engaging service design worksh...