Service Designer (100%)

We’re looking for a Service Designer to craft user-centered service experiences across digital and physical touchpoints. You'll lead research, co-create solutions, and collaborate with global teams to improve services that support our academic mission, transforming complex systems into intuitive, impactful journeys for students, staff, and stakeholders. As part of our commitment to fostering a collaborative team environment, this role requires working fully on-site.

Tasks & Responsibilities

• Craft the design and optimization of complex, end-to-end service journeys across platforms, operations, and human touch points.
• Conduct in-depth user research using qualitative and quantitative methods to uncover pain points and develop actionable insights.
• Develop and test service improvements through tools such as service blueprints, journey maps, and prototypes.
• Collaborate closely with product managers, designers, developers, and busine...