Service Designer

Define appropriate tools, methodologies, and channels for service and product design projects, establishing guidelines and detailed work plans with continuous follow-up.

Plan and conduct qualitative and quantitative user research, including trend analysis, benchmarks, surveys, user panels, and primary/secondary data analysis. Identify primary and secondary users and facilitate workshops with users, stakeholders, or C-suite executives.

Define project objectives and scope, develop strategies that meet both business and user needs, and support business teams in creating human-centered business models and data-driven decisions.

Ensure a user-centered design approach is embedded across all project phases. Evaluate solution proposals and demonstrate their contribution to business objectives from a design perspective.

Participate in ideation and co-design processes, collaborating with other areas to design touchpoints, products,...