Service Designer

The Experience Strategist leads experience design for the New Product transformation, translating qualitative insights into actionable, future-state journeys that directly inform process design, requirements, and implementation. This is a strategic, synthesis-driven role operating at the intersection of customer experience, operations, and delivery. The role ensures that personas, journeys, and service blueprints are grounded in real operational and platform realities, and that experience intent remains tightly connected to execution throughout the initiative.

This is not a purely visual UX role nor a standalone research role. Instead, it requires strong strategic thinking, facilitation skills, and the ability to bridge CX vision with operational feasibility in a regulated, multi-stakeholder environment.

**Experience Discovery & Insight Synthesis**

+ Lead interviews, discovery sessions, and cross-functional workshops
+ Synthesize insights into experienc...