Service Designer (Toronto)

UX Designer - Senior

In this role, you will:

• Lead end-to-end service design initiatives that improve how digital credential products are delivered, adopted, and scaled across programs, ministries, and jurisdictions in support of modernization and broader economic priorities.
• Plan, facilitate, and synthesize value stream mapping and service blueprinting sessions to identify systemic gaps, risks, and modernization opportunities across policy, process, technology, and governance.
• Use qualitative and quantitative data to validate service pain points, inform prioritization, and shape recommendations that enable secure, trusted, and interoperable digital interactions across jurisdictions.
• Facilitate cross-functional workshops and in-person engagements with stakeholders and users, building alignment across groups with competing priorities and varying levels of readiness.
• Champion user-centred service design within Agile environmen...