Job Description
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Introduction:
Business Unit: Altron Digital Business
Location: Gauteng
Appointment Type: Permanent
We are looking for Service Desk Agent, to ensure that the identification, logging, allocation, resolution of password reset and account lockout related incidents and requests, and correct allocation of tickets that affect the quality of service to the customers is carried out timeously and effectively and to the satisfaction of the client. Note: Due to text limitations, the Required Tasks and Candidate Requirements below are abbreviated and include, but are not limited to, the following.
Required Tasks:
Ensure that each incident/request is immediately logged.
Ensure that all the incidents / requests are responded to within required SLA
Ensure calls are recorded in the Remedy system, accurately documented and categorised
Ensure that contrac...
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