Service Desk Agent Germany

We are looking for someone to join Tektronix Service Solution Organization (SSO) and work together with all other departments of the company to ensure we meet our targets, designed to provide excellent service for our customers and growth opportunities for our company.

As a member of the Fluke Service Desk German team, you will be based in Cologne, working with team mates based both in Cologne and Eindhoven (NL) and reporting to the Service Desk Manager based in Eindhoven.

You will be the connection between our partners and customers located in Germany and our logistics and technical teams based in Eindhoven (NL), Cologne (DE) and Norwich (UK). You will be the main point of contacts for orders and queries related to the repair and calibration of tools and will be responsible to ensure that our customers questions are answered, and their service requests fulfilled. Your main tasks will be: