Service Desk Agent

We ́re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Service Desk Agent****Onsite position in Puebla**Objectives of this role- Adhere to following processes as per the defined SLAs or KPIs.Event detection, Categorization, responding and closure.Service Request Handling.IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.Access Request handling.Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines,...